If you can’t log in, read the error message and you should be able to determine if your password is wrong, your account is locked out, or your account is disabled. If the error is odd or you would like more help, please contact ETS.
Account Locked Out
Your account is automatically locked out after three bad logins (e.g.: you mistyped your password three times or someone is trying to break into your account.)
Your account will be automatically unlocked 15 to 30 minutes after the third bad try. After this period, you will be able to log on again.
If you need access to your account before it is automatically unlocked, please contact ETS.