Submitting a Ticket
This is the best way for someone to get in contact with ETS and get help. You will be asked to provide some information about yourself (engineering username, email, etc.) and the reason you are contacting us. Once you submit a ticket, we will contact you within the next 24 business hours. There are two types of tickets, a Service Request and an Incident.
To tell what type of ticket suits your situation best, a good basic rule of thumb is to ask yourself this question: “Is something broken or malfunctioning?” If yes, you will submit your ticket as an Incident. If no, you will submit your ticket as a Service Request.