Your account is automatically locked out after three bad logins (e.g.: you mistyped your password three times or someone is trying to break into your account.)
Your account will be automatically unlocked 15 to 30 minutes after the third bad try. After this period, you will be able to log on again.
If you need access to your account before it is automatically unlocked, please contact ENS.
If your account is disabled instead, find out why and what can be done.
This document last modified Monday April 13, 2015