ENS Policies

Use of computing equipment must be in keeping with the CSU Acceptable Use Policy.

• Account expiration
• Administrative privileges
• Computer service and repair
• File backup and recovery
• Files space quota
• Lab and classroom policies
• Loaner items policies
• Personal computers
• Printing
• Purchasing printers and peripherals
• Purchasing computing equipment
• Supported operating systems
• Supported computers
• Web site requirements and guidelines
  

• Lab and Classroom policies

• Loaner Items policies
• Purchases of printers and peripheral devices should be coordinated with ENS staff

• All purchases of computer equipment should be coordinated with ENS staff.

  Any CSU computing equipment purchased through ENS will be supported at no extra cost. Computing equipment purchased through other channels will be supported at the rate of $39/hour. (Sorry, we do not service personal computers.) It is understood that there are a broad array of computing needs in our college and that no single solution is adequate. Checking with ENS prior to ordering simply ensures a mutual understanding of the support available for a purchased item.

• Administrative privileges
• Faculty/Staff

  ENS reserves the right to deny any user local administrative privileges on a desktop system which ENS supports. Administrative privileges will be granted or revoked at the discretion of the ENS Analyst working on the system. If a user does have administrative access, it will be tied to his/her Engineering login (rather than a separate account).

• Students
  By default, students do not have administrative-level access ("administrative privileges") to CSU-owned computers. With permission from a student's faculty advisor, a student may be granted administrative privileges to a computer. The advisor then accepts responsibility for actions taken by the student with administrative access. ENS reserves the right to deny any user local administrative privileges on a desktop system which ENS supports. Administrative privileges will be granted or revoked at the discretion of the ENS Analyst working on the system. If a user does have administrative access, it will be tied to his/her Engineering login (rather than a separate account).

• Computer service and repair

  For a computer to be serviced by ENS, the computer must be on the Engineering Windows domain and allow Domain Admins as administrators. If a user refuses to comply with these, ENS may decline to service the machine, and reserves the right to disable the network port for that machine.

• Supported operating systems

  ENS will not, in general, service computers with a non-supported operating system.  ENS may support basic network access or help upgrade that machine to a supported OS.  In addition, ENS reserves the right to work on any system that appears to contain viruses or spyware in order to avoid harm to the network. ENS does not support more than one OS on one machine, including dual-boot configurations and virtualized operating systems (e.g. Parallels Desktop).

  • More information about supported operating system

• Supported computers

  Computers that are over six years old are not considered viable for a high-performance computing nor modern business environment, and as such may not be supported by ENS, at its discretion.

• Personal computers

  For computers purchased off of the college contract for personal use, the three-year warranty provided by ENS covers the hardware and the original operating system at the time of the order. For personal purchases, ENS does not install software nor upgrade the operating system. If requested, ENS will reinstall the original operating system. Computers purchased with personal funds must be brought to the ENS Help Desk for warranty service.

• Printing

  Students can print whatever they want as long as it falls within CSU's Acceptable Use Policy (AUP). This policy defines what is acceptable and what is not acceptable for printing on CSU printers (to include the printing of offensive material or duplicating of copyrighted material). Any violation of these policies will result in disabling your user account.

• File backup and recovery

  Electronic files stored on the college file servers are backed up nightly.  If deleted, a file will be kept on backup tape for six months.  After six months, the file will be permanently deleted and can not be restored.  If a file is modified, the previous two versions will be saved on backup tape for one month after the latest version was created.  ENS is not responsible for backing up or recovering data that is not stored on the college network file space.

• File Space Quota

  All fully registered Engineering students are provided with 6GB of network storage space; faculty and staff are provided with 10GB. Open option and non-Engineering students are provided with 100MB of space.

  • More information on file space quota

• Engineering Account Expiration Policy

  • Engineering students: PhD graduates will keep accounts for 12 months after graduation; all other graduates for 6 months.  Accounts will then be closed with no extension; graduates will be reclassified as university affiliates if account is still needed and the annual charge for an engineering account will apply.
  • Non-engineering students taking engineering classes: expiration is the second week of first semester after last class.
  • Faculty: accounts will expire 12 months after leaving CSU.  Accounts will then be closed with no extension; former faculty will be reclassified as university affiliates if account is still needed and the annual charge for an engineering account will apply.
  • Staff: accounts expire the day after termination of employment and may be extended up to one month after departure if requested by supervisor.
  • Retirees: Faculty and staff retirees in good standing with the college may keep their engineering computing account indefinitely. ENS will provide computing support ENS services and for CSU-owned computing equipment (per normal ENS policies regarding support) for up to 10 hours of support per year. Support requested beyond the 10 hours per year will be charged at the hourly rate for computing support. Established by the Engineering Executive Committee 1/13/2012
  • Deceased Employees: Engineering accounts that are active upon the death of a faculty, staff, or retiree, will remain active for six months. The account will then be archived for two years. After two years, the archive will be deleted. Established by the Engineering Executive Committee 1/13/2012
  • Engineering Accounts for non-college individuals: Individuals that need an engineering computing account that are not a student, faculty, or staff member, will be charged a monthly fee for the account. The fee may be charged to the sponsoring individual or office that is hosting the individual. Established by the Engineering Executive Committee 1/13/2012
• Web Site Requirements and Guidelines
  All new Web sites must comply with current web standards and guidelines.