Engineering Network Services - CSU

Engineering Network Services
 

CSU Policies

Use of computing equipment must be in keeping with the CSU Acceptable Use Policy.

CSU Research Data Policy

ENS Policies

For services that have an accompanying cost, please see the list of charged services.

  • All purchases of computer equipment should be coordinated with ENS staff.

    Any CSU computing equipment purchased through ENS will be supported at no extra cost. Computing equipment purchased through other channels will be supported at the rate of $39/hour. (Sorry, we do not service personal computers.) It is understood that there are a broad array of computing needs in our college and that no single solution is adequate. Checking with ENS prior to ordering simply ensures a mutual understanding of the support available for a purchased item.

  • Administrative privileges
    • Faculty/Staff

      ENS reserves the right to deny any user local administrative privileges on a desktop system which ENS supports. Administrative privileges will be granted or revoked at the discretion of the ENS technician working on the system. If a user does have administrative access, it will be tied to his/her Engineering login (rather than a separate account).

    • Students
      By default, students do not have administrative-level access ("administrative privileges") to CSU-owned computers. With permission from a student's faculty advisor, a student may be granted administrative privileges to a computer. The advisor then accepts responsibility for actions taken by the student with administrative access. ENS reserves the right to deny any user local administrative privileges on a desktop system which ENS supports. Administrative privileges will be granted or revoked at the discretion of the ENS technician working on the system. If a user does have administrative access, it will be tied to his/her Engineering login (rather than a separate account).
  • Computer service and repair

    For a computer to be serviced by ENS, the computer must be on the Engineering Windows domain and allow Domain Admins as administrators. If a user refuses to comply with these, ENS may decline to service the machine, and reserves the right to disable the network port for that machine.

  • Supported operating systems

    ENS will not, in general, service computers with a non-supported operating system.  ENS may support basic network access or help upgrade that machine to a supported OS.  In addition, ENS reserves the right to work on any system that appears to contain viruses or spyware in order to avoid harm to the network. ENS does not support more than one OS on one machine, including dual-boot configurations and virtualized operating systems (e.g. Parallels Desktop).

  • Supported computers

    Computers that are over six years old are not considered viable for a high-performance computing nor modern business environment, and as such may not be supported by ENS, at its discretion.

  • Personal computers

    For computers purchased off of the college contract for personal use, the three-year warranty provided by ENS covers the hardware and the original operating system at the time of the order. For these personal purchases, ENS does not install software nor upgrade the operating system. If requested, ENS will reinstall the original operating system. These computers must be brought to the ENS Help Desk for warranty service.

  • Printing

    Students can print whatever they want as long as it falls within CSU's Acceptable Use Policy (AUP). This policy defines what is acceptable and what is not acceptable for printing on CSU printers (to include the printing of offensive material or duplicating of copyrighted material). Any violation of these policies will result in disabling your user account.

  • File backup and recovery

    Electronic files stored on the college file servers are backed up nightly.  If deleted, a file will be kept on backup tape for six months.  After six months, the file will be permanently deleted and can not be restored.  If a file is modified, the previous two versions will be saved on backup tape for one month after the latest version was created.  ENS is not responsible for backing up or recovering data that is not stored on the college network file space.

  • File Space Quota

    All fully registered Engineering students are provided with 15 GB of network storage space. Faculty and staff are provided with 25 GB. Open option and non-Engineering students are provided with 100 MB of space.

  • Engineering Accounts

    • Non-engineering students taking engineering classes: The college provides an Engineering account automatically. See below for information on when the account expires.
    • Engineering Accounts for non-college individuals: Individuals who need an Engineering computing account who are not a student, faculty member, or staff member will be charged an annual fee (which may be pro-rated monthly) for the account. The fee may be charged to the sponsoring individual or office that is hosting the individual. Established by the Engineering Executive Committee 1/13/2012
  • Engineering Account Expiration Policy

    When your Engineering account expires, it will be closed, and you will no longer be able to access your network files or Engineering-specific network resources. Your network files will be archived (saved) for a short period.

    • Engineering undergraduate students: Your account will expire six months after your graduation date.
    • Engineering graduate students: PhD graduates will keep their accounts for 12 months after graduation; all other graduates for 6 months. After that, your account will expire and be closed.
    • Non-engineering students taking engineering classes: Your Engineering account will expire the second week of first semester after the last Engineering course you were registered for.
    • Faculty: Your account will expire 12 months after you leave CSU. Former faculty will be reclassified as university affiliates if your home department deems that the account is still needed, and your home department will pay the annual charge for an Engineering account.
    • Staff: Your account will expire the day after termination of employment. The account may be extended up to one month after departure if requested by your supervisor.
    • Retirees: Faculty and staff retirees in good standing with the college may keep their Engineering computing account indefinitely. ENS will provide computing support services for CSU-owned computing equipment (per normal ENS policies regarding support) for up to 10 hours of support per year. Support requested beyond the 10 hours per year will be charged at the hourly rate for computing support. Established by the Engineering Executive Committee 1/13/2012
    • Deceased Employees: Engineering accounts that are active upon the death of a faculty member, staff member, or retiree will remain active for six months. The account will then be archived for two years. After two years, the archive will be deleted. Established by the Engineering Executive Committee 1/13/2012

    Once a student has left the college (graduated, or moved to another college), they may gain an extension to finish their course work or research project. This extension must be sponsored by an Engineering faculty member. The faculty member should contact ENS on behalf of the student, and the annual charge for an Engineering account (pro-rated monthly, if necessary) will apply. If necessary, the graduate will be reclassified as a university affiliate.

    For information about the expiration of a CSU eID, click here.

  • Web Site Requirements and Guidelines
    All new Web sites must comply with current web standards and guidelines.

 

This document last modified Monday November 13, 2017


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