Engineering Network Services - CSU

Engineering Network Services
 

Supported Operating Systems

Support for Windows 10

All new computers purchased through ENS will be installed with Windows 10 Enterprise.

Transition from Windows 7 to Windows 10

All college computer labs now use Windows Server 2012.

All new desktop systems will be installed with Windows 10. As of January 14, 2020, with Microsoft ending support for Windows 7, ENS will not support Windows 7. Windows XP and Vista are not allowed on the CSU network.

Supported Operating Systems

Computers connected to the Engineering network must have a supported operating system and, if Microsoft based, be added to the Engineering domain. Computers with unsupported operating systems risk being disconnected from the physical network.

SUPPORTED:

  • CentOS 6.x or greater
  • Mac OS X 10.10 or greater
  • Microsoft Windows 7 Enterprise, Professional, and Ultimate
  • Microsoft Windows 8.1 and 8.1
  • Microsoft Windows 10 Pro and Enterprise
  • RedHat Fedora (recent releases)
  • Ubuntu (latest two releases)

UNSUPPORTED:

  • Mac OS X 10.0 - 10.9
  • Microsoft Windows 8 and RT
  • Microsoft Windows 7 Home Basic, Home Premium, Starter

DISALLOWED:

  • Mac OS 8 & 9 (all releases)
  • Microsoft Windows Vista
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home
  • All other operating systems not in the "supported" or "unsupported" lists

Support Rationale

A lack of support for operating systems is due to many factors, including recent Microsoft Windows security updates, the difficulty of integration into our network, Microsoft's planned obsolescence of its older operating systems, and the natural obsolescence of software. More recently, the advent of more persistent computer viruses and related Spyware and other Malware mean that older operating systems pose a threat to the security of the entire network. For this reason, please work with ENS to ensure that older operating systems are phased out.

Common Questions

Q: "What does 'unsupported' mean? If I have an Engineering-owned computer with an unsupported operating system, does that mean I cannot ask ENS for help?"
A: ENS will make a reasonable attempt to configure your computer to interface with the Engineering network for Internet access only. As a result, access to services provided by ENS will not be available. We will not be able to help install applications or troubleshoot problems with the operating system. If you wish, we will help you upgrade your operating system to one that is supported. However, there may be a cost associated with the upgrade, for which you may be responsible.
ENS does charge a fee of $37 per hour for work outside our normal scope. This includes working with unsupported operating systems.
Q: "What does 'disallowed' mean? Does that mean I'm not even allowed to use that operating system?"
A: These computers are not allowed to connect to the university network, because they pose a significant security risk to the entire network. You may still use these operating systems, just not connect them to the CSU network. We understand that there are some cases where outdated operating systems are still needed to interface with old equipment. In such cases, we will work with you to determine a solution that allows you to access your computer's data without exposing the network to security risks.
Q: "Am I required to upgrade my version of Windows if I am using an unsupported operating system?"
A: No. Please realize, however, that we will be limited in our support to your computer, as mentioned in the previous question.
Q: "I have a personal laptop I want to use to get onto the Engineering network. Can you help me configure it?"
A: No. ENS is unable to support personal computers.
Q: "What is the cost to upgrade to Windows 10?"
A: Computers purchased through ENS on CSU accounts are eligible to receive Microsoft Windows and Microsoft Office at no additional cost. Personal computers purchased by Engineering students and faculty may be eligible to receive Windows at no cost through the Microsoft DreamSpark program.
 
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This document last modified Monday March 12, 2018


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