Frequently Asked Questions
Account Basics
- How do I create a new Engineering account?
- How do I change my password?
- What's the difference between an eID and an Engineering account?
- How can I see my account information?
- How are the network drives (U: drive, etc.) organized?
- How do I check my U: drive (network drive) quota?
Common Account Problems
- I can't log in.
- My account is disabled.
- My account is locked out.
- I need to restore lost and/or deleted files.
- I forgot my password.
- What do I do if I'm over my U: drive quota?
Printing Questions
- What is printing quota?
- How can I get more print quota?
- How do I turn off the message every time I print?
- How do I get quota refunded?
- My document didn't print, or it printed but didn't come out right.
- I didn't get enough quota.
- Will I get more quota in the spring semester?
Email Information
- How do I check email?
- How do I set up Eudora or Mozilla Thunderbird?
- I can't send email.
- How do I turn my vacation auto-reply on or off?
Networking and Off-Campus Information
- How do I get to my U: or T: drive from my own computer?
- Can I get to my Engineering account from off campus?
- Can I use Engineering applications from off campus?
- Downloading and using the VPN.
- Using Virtual Lab.
- What network workstations can I connect to?
Computer and Lab Questions
- What are these Sun Ray thin clients? How do I use these Sun Ray thin clients?
- Why do I have a smart chip on my CSU ID card?
- Why is my Sun Ray session suddenly acting very slow?
- How do I get technical support for hardware that isn't owned by CSU, such as a student's personal computer?
Software Questions
Free Microsoft Software
- How do I get free Microsoft software?
- I received an e-mail from e-academy.com about free Microsoft software. Is this a hoax?
- Should I upgrade to Windows Vista?
- How do I upgrade to Windows Vista?
PDAs
Contact ENS
Engineering Network Services
Campus Delivery 0914
Fort Collins, CO 80523-0914
491-2917
Web Administrator
